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Support Resources
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- ISI Support
- Support provided by Information Systems International, Inc.
- Technical Support by phone +1
815 398 1670
- ISI normally charges up to US$275.00 per hour for billable installation, consulting
and problem support plus travel time and mileage or computer passthru time
which varies by customer location. All phone support is billable at normal
hourly rates plus communications hourly rates if needed for support.
Phone support is available only to current ISI customers and is subject
to the ISI Customer Agreement,
ISI Services Agreement you have signed with us, or MAPICS Services Agreement if you are a MAPICS customer billed under
the MAPICS Certified Services Provider program. Initiation of
support services constitutes your acceptance of the agreement applicable
to you.
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- Administrative Support by phone
+1 815 398 1670
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- Marketing Support by phone
+1 815 398 1670
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- Click here to go to the detailed
ISI Contact Directory.
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Infor ERP XA (MAPICS XA) Support in the USA and Canada
- Support provided by Infor Global Solutions (formerly MAPICS, Inc.)
- Infor ERP XA (MAPICS XA) Application Support on the Internet
is available, including the NO WAIT RESPONSE LINE at support.infor.com
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- Infor ERP XA (MAPICS XA)ResponseLine Application Support by phone
+1 800 626 3855
- You will be asked for your Infor customer number, your XA release
level, and the specific XA application (e.g. AP, AR, PDM, CAS) for
which you need support. If you are not sure what application for which
you need support, the XA ResponseLine representative will assist you.
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IBM i (iSeries, AS/400) Support in the USA and Canada
- Support provided by IBM Corporation
- AS/400 System Software Support on-the-web at
www.iSeries.ibm.com
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- Fee-based SupportLine Services are available at
+1 800 237 5511
- Support for the i5OS (OS/400) operating systems,
as well as IBM Client Access products, and other IBM Licensed
Programs for the AS/400 or iSeries eServers are available from this support center. A customer
agreement with IBM will be required.
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- IBM i, iSeries, 400 eServer, and AS/400 HARDWARE SERVICE is available at
+1 800 IBM SERV
- You will be asked for your system machine-type, model number, and system
serial number when you call for service.
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- Call this number if you are having a hardware problem on your IBM i
(iSeries, AS/400) and you have an IBM Maintenance Agreement. If you do not have any
IBM maintenance agreements on your equipment, hourly rate service is normally available for most products.
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Microsoft Windows Support
- Support provided by PC Vendors or Microsoft Corporation
- If Windows was preloaded on your computer (which is normally the case)
you will need to obtain operating system support from your PC maker as
Microsoft only directly supports the retail versions of Windows.
Outside of warranty, support will probably not be free-of-charge.
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© 1999-January, 2011
Information Systems
International, Inc. All rights
reserved. *ISI, ISIinternet.com,
Information Systems
International, the globe symbol
and the 8-lined bar are marks of
Information Systems
International Inc. *MCSP, MCC,
MAPICS, XA, Point.Man, Maincor
and Thru-Put are marks of Infor
Global Solutions. IBM, IBM
Business Partner, AS/400,
iSeries and System i are marks
of International Business
Machines Corporation. All other
marks belong to their respective
companies. For web design
information contact
webmaster@isiinternet.com.
This page last updated on
01/23/11
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